Client experience & Management team assistant

Posted: 14th September, 2020.

£23,000 - £27,000 a year
Full-time, Contract

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Client Experience Assistant / Assistant to the Management team

theMSAG (the Medical School Application Guide) is an award-winning (2019 PIEoneer Award for Digital Innovation) Educational Tech start-up based in Blackfriars - City Thames link, in the heart of London. We help young students get inspired by sciences, medicine and the healthcare professions. We also support students with applications to medicine and dentistry with courses, books, tutoring and a range of digital solutions.

We are looking for a full-time assistant to help support our leadership team. We are passionate about education, widening access to medicine for people from all backgrounds, and we embrace technology in our method of working. Interest for the industry and being comfortable learning how to use new apps, working with word, excel, researching things fast online etc. are essential.

There is flexibility for the role to be part-time or full time. The position is based in the London office alongside the management team. The initial contract is for four months, intending to make it permanent after.

Responsibilities & Tasks:

  • Be the first point of contact by responding to client emails, calls and online chat. Requires the ability to guide and comfort worried students or parents.
  • Keep company email inboxes organised - Needs to proficient at setting up email automation, tagging, using google drive.
  • Assist in the preparation of course materials before delivery (Organising equipment, layout/design of power points, etc.)
  • Book appointments, tutoring sessions etc. for students/tutors on our online platform
  • Manage Diaries & Reminders for contractors/teachers
  • Manage meeting room bookings for courses throughout the UK
  • Support the client experience manager in following up student's progress and performance (Checking their progress reports, recommending if they are ready or need further preparation)
  • Assist the CEO/founder in researching up to date information on admissions policy for various medical schools
  • Optional - If interested and skilled - can assist in the delivery of some of the services of the company.


The role is based in the office. The candidate needs to be able to come to work from the office situated at Ludgate House, 107-111 Fleet St, London EC4A 2AB, United Kingdom. Stations within 5 min walk include Blackfriars, City Thames Link, St Paul's and Farringdon.

The team and work allow a lot of flexibility. So if you need to work remotely at times, or have different hours, it should not be a problem at all. But in general, regular working hours are 9 am to 6 pm from the office.

Minimum requirements:

  • Must be very comfortable working with computers. We use the following daily: Excel, word, google sheet and google docs, google drive, Shopify, Klavyo, software for tutor bookings, live chat apps, slack etc. The perfect candidate should find using the above "natural" and "easy". You do not need advanced excel skills, but good excel skills will be highly valued during the recruitment process.
  • Must be a good communicator. Since you will be answering client calls and emails, you must also be comfortable with front end customer service and have a good communication style. As such you would be the face of the company and need to reflect the warmth, empathy, altruistic nature and adaptability we like to show our clients. The role also includes a lot of communication via email with clients and thus require excellent writing skills.
  • Must be organised and an excellent independent worker. Working in a start-up has the advantages of being given many opportunities to get involved in a range of projects (new product design, operations, clients, HR, etc.). As we are a small team, it is essential that each person can remain well organised and can appreciate how to prioritise the tasks ahead.
  • Good grades at school and an undergraduate degree. Please make sure A-level and degree grades are included in the CV. Slight preference for Enlish language/literrature majors but all undergraduate degree welcome.

Most desired skills / Ideal candidate

The ideal candidate is someone who likes interacting with people, is altruistic, gaining real satisfaction from helping people. Our customers, parents and students, go through a lot of stress, difficulties surrounding their medical school applications. The best candidate will be someone who can communicate with them, showing warmth, empathy and clear communication. A persuasive speaker who is also conscientious with the details and who wants to have a role with independence and responsibility would be ideal.

What will the role be like:

We are a team made of Doctors and Dentists, who work hard but also enjoy a friendly atmosphere in the office. We relax with our music, dartboard and drinks in the office to enjoy some downtime together. We are looking for someone who enjoys working with others and is keen to be part of a start-up environment.

This will suit an individual who is independent and driven to expand their career in a senior assistant role or a management role. The company is growing fast, and as such, more senior assistant positions will become available as well as managerial positions in many parts of the company. We are not hierarchical, and everyone is welcomed to participate in strategy discussion and ideas for growth.

The person with this role up until now has now been promoted to manager.

You will receive direct training from the CEO, the operations and talent development manager and the client experience manager. The workload is very varied, and you have opportunities to take initiatives. We love enthusiasm, and individuals keen to learn and develop themselves.

What we offer

  • A lovely working environment in the hear of London
  • A very friendly team (4 full time at the moment & 20 teachers/part-time)
  • Flexible hours and schedule as needed
  • Competitive remuneration
  • A dynamic start-up environment with lots of training opportunity with the leadership team
  • A chance to help students and families with their education and career development

We are looking for someone to start as soon as possible. We will thus give priority to early applications and will close the advert as soon as a suitable candidate has been found. We therefore recommend that if you are interested, you apply within 24 hours of seeing the ad with a CV and a cover letter.

Contract length: 4 months

Application deadline: 2020-09-25

Expected start date: 2020-10-01

Job Types: Full-time, Contract

Salary: £23,000.00-£27,000.00 per year

Additional pay:

  • Bonus scheme


  • Company events
  • Flexible schedule


  • Monday to Friday


  • Bachelor's (Required)

Work remotely:

  • No
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Join the team!

We're always looking

Even if we aren't currently hiring for any specific positions, we are always looking for doctors or medical students that want to contribute to medicine in an innovative way and share our values.  If you think that your skills and attitude are what our team needs, send us an email and tell us why you would make a great addition!